Privacy Policy

At VR Car Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via phone, email, or our website contact form.
  • Book a service or repair appointment.
  • Request a quote for our services.

This information may include your name, email address, phone number, vehicle registration number, and other details relevant to your enquiry or booking.

When you send our quote request form, we also note which page of our website you came from and any advertising campaign in the web address, so we know which of our services and adverts people find useful.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To reply to your enquiry and give you a quote — because you asked us to, before any agreement (UK GDPR Article 6(1)(b)).
  • To carry out and invoice the work you book with us (Article 6(1)(b)), and to keep the records the law requires, such as invoices (Article 6(1)(c)).
  • To remind you of upcoming appointments, MOTs or service due dates — only if you have opted in (Article 6(1)(a)); you can opt out at any time.
  • To keep our website secure and free of spam, and to understand which pages and adverts bring enquiries (our legitimate interests, Article 6(1)(f)).
  • With your consent, to measure how visitors use this website with Google Analytics (consent, Article 6(1)(a)).

We never use your enquiry to send you marketing unless you have separately agreed to it.

3. Who We Share It With

We do not sell or trade your personal information. We share it only with the service providers who help us run our business, who act on our instructions and must keep it secure:

  • Totalsoft IT Solutions Ltd (UK) — runs this website, delivers the quote request form and provides the garage management system we use for enquiries, bookings, customer records and invoices.
  • Cloudflare, Inc. — hosts this website and provides the security check on our form (Cloudflare Turnstile), which looks at technical information from your browser, such as your IP address, to tell people from automated spam.
  • Amazon Web Services (servers in London) — sends the emails our systems produce, such as your enquiry reaching us.
  • Google Ireland Limited — Google Analytics and Google Maps, only if you accept cookies. Analytics tells us how visitors use this website (pages viewed, the kind of device, roughly where in the UK, how you found us); Maps shows our location.

We may also share information where the law requires it. Some of these providers may process data outside the UK; where they do, it is protected by safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum.

4. How Long We Keep It

  • Enquiries that don't lead to any work: up to 12 months, then deleted or made anonymous.
  • Customer, vehicle and job records, and invoices: for as long as the law requires — usually six years after the work.
  • Reminder preferences: until you opt out.

5. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including encrypted connections and access limited to the people who need it.

6. Cookies

We use cookies from Google Analytics (to understand how people use this website) and Google Maps (to show our location) only if you click Accept on the cookie banner. You can change your choice at any time with Cookie settings at the bottom of every page. We don't use cookies for advertising. The full list of cookies, what each one does and how long it lasts is in our Cookie Policy.

7. Your Rights

Under the UK GDPR you have the right to ask for a copy of your personal data, and to have it corrected or deleted. You can also object to, or ask us to restrict, how we use it, and withdraw any consent you have given. To exercise any of these rights, please contact us using the details below — we will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

VR Car Services
Unit 3, Rowhedge Business Park
Fingringhoe Road
Rowhedge, Colchester
Essex CO5 7JH

Tel: 01206 729580

Last updated: 24 October 2026